Privacy Policy
How we collect, use, store, and protect your personal information.
Last updated: March 2026
Live Graphic Systems Pty Ltd (ABN 38 616 093 237) ("LIGR", "we", "us", "our") operates the ligr.live website and platform. We're committed to protecting your privacy and being transparent about how we collect, use, store, and protect your personal information.
This Privacy Policy explains our practices in relation to the collection and use of your personal information. If you have any questions, please contact us at privacy@ligrsystems.com.
Information We Collect
Account Information
When you create an account, we collect your name, email address, organisation name, and any other details you provide during registration. This information helps us personalise your experience and provide support.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, graphics configurations created, and Game Plans built. This helps us improve the product and understand user behaviour patterns.
Technical Data
We collect technical information including your browser type, operating system, Internet Protocol (IP) address, device identifiers, and referring URLs. This information helps us optimise our platform for different devices and diagnose technical issues.
Broadcast Data
We store your graphics configurations, Game Plans, and broadcast automation rules. We do not collect or store the actual video content you stream through LIGR — only the metadata and configurations you create.
Payment Information
Payment processing is handled by third-party payment processors. We do not store credit card details, banking information, or other sensitive financial data directly on our servers. Payments are processed securely through PCI-DSS compliant processors.
How We Use Your Information
We use your personal information for the following purposes:
- •Service Delivery: Provide, maintain, and improve our platform and services
- •Transactions: Process payments and billing information
- •Communications: Send service updates, support notifications, and important platform changes
- •Analytics: Analyse usage patterns, feature adoption, and user behaviour to improve the product
- •Support: Provide technical support and respond to inquiries
- •Legal Compliance: Comply with legal obligations and enforce our terms of service
- •Security: Monitor, prevent, and detect fraud, abuse, and security incidents
Data Storage & Security
We take data security seriously. Here's how we protect your information:
Infrastructure
Your data is stored on secure cloud infrastructure (Amazon Web Services and Google Cloud Platform) in Australia and the United States. We select data centres with strict security and compliance certifications.
Encryption
All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256 encryption. This means your information is protected both when it travels to our servers and when it sits in our databases.
Access Controls
Access to your data is restricted to authorised LIGR personnel on a need-to-know basis. We enforce strong authentication, multi-factor authentication for sensitive systems, and regular access reviews.
Security Audits
We conduct regular security audits, penetration testing, and vulnerability assessments. We monitor our systems continuously for suspicious activity and have incident response procedures in place.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We only share your data in the following circumstances:
Service Providers
We share data with third-party service providers who help us operate our platform, including hosting providers, payment processors, email services, and analytics providers. These providers are contractually bound by data processing agreements to protect your information.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or when we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent
We may share your information with your explicit consent for specific purposes, such as integrations with third-party platforms you've authorised.
Your Rights
You have rights regarding your personal information:
- •Access: Request a copy of your personal information
- •Correction: Ask us to correct inaccurate or incomplete information
- •Deletion: Request deletion of your personal information (right to be forgotten)
- •Objection: Object to processing of your information
- •Portability: Request your data in a portable format
- •Withdraw Consent: Withdraw consent for processing at any time
Regional Privacy Rights
Australian Residents: You have rights under the Australian Privacy Act 1988, including access and correction rights. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
EU/UK Residents: You have additional rights under the General Data Protection Regulation (GDPR), including enhanced access, rectification, erasure, and data portability rights. You can lodge a complaint with your local data protection authority.
Cookies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and remember your preferences. We use essential cookies for authentication and security, and analytics cookies to understand how you use our platform.
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete your personal information within 30 days, except where:
- •We are required to retain it by law
- •It is necessary to resolve disputes or enforce agreements
- •Retention is required for security or fraud prevention
You can request deletion of your account and associated data at any time by contacting us at privacy@ligrsystems.com.
Children s Privacy
LIGR's services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately at privacy@ligrsystems.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes to this policy will be notified to you via email or through a prominent notice on our platform. Your continued use of LIGR following such notification constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
Mailing Address
Live Graphic Systems Pty Ltd (ABN 38 616 093 237)
Sydney, Australia